Rimi

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Frequently Asked Questions

01

The order

When will I receive my order?

Once your order is successfully placed, you will receive an order confirmation with the estimated delivery timeline. Orders are usually delivered within **5-10 working days** depending on the delivery location and courier service availability.

Can I cancel or modify my order after placing it?

You can request order cancellation or modification by contacting our customer support team as soon as possible. Once the order has been shipped, it cannot be cancelled or modified.

When will I receive my order invoice?

Your order invoice will be available after your order confirmation. You can also request an invoice by contacting our customer support team with your order details.

02

Shipment

Do you deliver across India?

Yes, The Rimi provides secure jewellery delivery across India through trusted shipping partners.

Which shipping partners do you use?

We use reliable delivery services, including **Indian Post and other trusted courier partners**, to ensure safe and timely delivery of your jewellery.

How can I track my order?

Once your order is shipped, tracking details will be shared with you through email or WhatsApp. You can use these details to track your shipment status.

03

Payment

What payment methods are available?

We accept secure online payments through **Razorpay**, including Credit Cards, Debit Cards, UPI, Net Banking, and other available payment options.

Is online payment secure?

Yes, all transactions are processed securely through Razorpay’s encrypted payment gateway to provide a safe shopping experience.

Do you accept Cash on Delivery (COD)?

Currently, we do not offer Cash on Delivery. Customers can complete their purchases using secure online payment methods available at checkout.

04

Returns, Exchanges & Complaints

Can I return or exchange my jewellery order?

Yes, returns and exchanges are available according to our company policy. The product must be unused and in its original condition. Please check our Return & Exchange policy for complete details.

How can I request a return or exchange?

You can contact our customer support team with your order details. Our team will guide you through the return or exchange process.

What should I do if I receive a damaged product?

If you receive a damaged or incorrect product, please contact us immediately with your order details and supporting images. Our team will assist you with the best possible solution.
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