Return & Refund Policy

At The Rimi, we are committed to providing high-quality jewellery and ensuring customer satisfaction. Please read our Return & Refund Policy carefully before placing an order.

Returns & Refunds

All purchases made through Rimi are considered final. We do not offer returns, exchanges, or refunds unless the product received is damaged or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of receiving your order.

To review your request, an unboxing video is mandatory. The video must:

• Show the sealed package clearly from all sides before opening (360° view).
• Record the complete unboxing process in one continuous video.
• Be free from cuts, edits, or interruptions.

Requests submitted without a valid unboxing video or after 48 hours of delivery will not be eligible for review.

Return Conditions

If your request is approved:

• The item must be unused and in its original condition.
• All original packaging, tags, invoices, and accessories must be included.
• The product should be securely packed to avoid damage during return shipping.

After we receive and inspect the returned item, any approved refund will be processed within 3 business days using the original payment method.

Non-Returnable Items

We do not accept returns or refunds for:

• Change of mind.
• Incorrect size, color, or personal preference.
• Products damaged due to misuse, improper care, accidental handling, or normal wear and tear.
• Products returned without original packaging or proof of purchase.

Contact Us

If you have any questions regarding your order or this policy, please contact our customer support team through our Contact Us page or email us at rimiinternational2707@gmail.com. We will be happy to assist you.